Live receptionists · English & Español · 24/7/365
A 24/7 answering service where a real person picks up — in English or Spanish
No bots. No voicemail. No "press 1 for." A trained receptionist answers your business line the way you would: takes the message, books the appointment, and puts the urgent ones straight through to you.
- Every shift covered in English and Spanish
- One answered call, one price — booking and transfers included
- No setup fee
Have us call you back
A person calls you back, not an autodialer. Usually within the hour.
or call us now (888) 555-0100
Answered by people, in two languages, on a plan that counts calls — not minutes.
- A human on every call, day and night
- English and Spanish on the same line
- Your greeting, your script
- Cancel or change your plan by email
Six reasons businesses hand us their phone
A person answers, every single time
Not a menu, not a recording, not a voice model doing an impression of a person. Someone who can hear that your caller is upset and change what they say.
English and Spanish, on the same number
Your Spanish-speaking callers don't get routed, held or asked to call back tomorrow. They get answered, first try, by someone who speaks their language.
You pay per call, not per minute
one answered call = one billable call, whatever we do on it. Booking, transferring, screening and escalating are all part of that one call. Nobody is watching a clock while your customer talks.
Your greeting, word for word
We answer as your company, with the script you approve. Callers never find out you outsourced the phone, because as far as the call goes, you didn't.
Nights, weekends and holidays included
24/7/365. The 7 p.m. call that would have gone to voicemail is the one that turns into a job on Monday.
Everything lands in one place
Every call shows up with who called, why, what we did and what you owe them back — by email and in your portal, within minutes of hanging up.
Hear it for yourself
Hear how we sound, in English and in Spanish
Most answering services ask you to trust them. Listen to two calls instead — one in each language, recreated word for word from real scripts — and judge the thing you're actually buying: the voice your customers hear when you can't pick up.
Studio recreations of the real scripts, because we never record a customer call. That is the greeting, the questions and the handover you would get on day one. Read both calls word for word.
STARTING OFFER
Your first month free — 30 days of answered calls, on us
Pick the plan that matches your call volume, and the first month is free. You keep the number, the script and the portal from day one; you just don't get a bill for month one.
Start my free month12-month agreement, card on file at signup, overage billed from month one, no setup fee. Applies to Essential, Business, Growth and Scale (Flex excluded).
What’s included
- A dedicated business number, or we answer the one you already have
- Your greeting and call script, written with you before the first call goes live
- Message taking, appointment booking, call transfers and screening — all included
- Full access to the call portal for you and your team
- A named contact who fixes things, not a ticket queue
What we answer
Every way we answer your phone
One flat price per call. No extra charge for taking a message, forwarding a call or booking an appointment.
Most popular
Live call answering
This is the core of it. Your line rings, one of our receptionists picks up as your business, and handles the call to the end — the quote request, the angry customer, the supplier, the person who dialed the wrong number. You get the message and the context; we get the interruption.
See how live answering worksHow it works
How a call reaches us, and how it gets back to you
Live the same week. No hardware, no change of number.
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1
We learn your business
Before anything goes live, we write your greeting, your questions and the rules for what counts as urgent. It takes one call and about twenty minutes.
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2
You forward your line
Keep your number and forward it — all the time, after hours, or only when nobody picks up. Your phone company does it in a few minutes and we walk you through it.
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3
We answer as you
In English or Spanish, whichever the caller starts in. We follow your script, take what you need and book if booking is on the table.
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4
You get the call, not the interruption
The message hits your inbox and your portal. If it was urgent by your rules, your phone rings with the caller already on the line.
Who we answer for
We already know how your phone rings
A call to a plumber and a call to a law firm are not the same call. Different questions, different urgencies, different things that must never be said. We run a separate script for each of these.
Your client portal
Stay in control of your reception
Manage from anywhere
Every call is logged the moment it ends: who called, the number, what they wanted, what we did and whether anything is waiting on you. You can read a week of calls in two minutes, or search one caller's whole history in ten seconds.
- Messages by email, SMS or both, per team member
- Call history with your notes, searchable by name, number or date
- Rules you can change any day: who's on call, what counts as urgent, which numbers go straight through
- Monthly usage against your plan, before the invoice, not after
Pricing
Plans that count calls, not minutes
You buy a number of answered calls a month. Whatever happens inside the call — a message, a booking, a transfer, a screening — is part of that one call. No add-on line items.
Essential
$119 /month
25 calls included
Extra call: $5.50
A solo practice or a one-van operation
Choose planBusiness
$209 /month
50 calls included
Extra call: $4.50
Most businesses that answer their own phone today
Start free monthGrowth
$349 /month
100 calls included
Extra call: $3.75
Steady inbound and a calendar to fill
Choose planEvery plan includes English and Spanish, 24/7 cover, your own script, message delivery, call transfers, appointment booking and the portal.
Lower volume? Flex is $49/mo with no included calls. Over 200 a month, or something more involved than reception? That's Custom Operations.
Questions people actually ask
Before you pick up the phone
How much does an answering service cost?
Most answering services in the US charge between $1 and $2 a minute, which means the price of a call depends on how talkative your customer is. CloudSecretary charges per answered call instead: plans start at $49 a month, and a call that ends in a booking costs the same as a call that ends in a message.
What's the difference between an answering service and a virtual receptionist?
An answering service takes messages and passes them on. A virtual receptionist works the call: asks your qualifying questions, books the appointment, transfers the people who need you now and turns the rest into a written message. CloudSecretary does the second, at the price most companies charge for the first.
Which companies offer call answering with bilingual support?
Several US answering services offer Spanish, usually by transferring the caller to a separate Spanish line or a different shift. CloudSecretary answers in English and Spanish on the same number, with the same receptionist handling whichever language the caller starts in — no transfer, no callback, no "press 2."
Do I get a real person, or is it AI?
A real person, on every call, at every hour. We don't run an AI voice agent and we don't hand calls to one when it gets busy. Software writes the summary after the call; a human handles the call itself.
What happens to a call at 2 a.m.?
The same thing that happens at 2 p.m. Someone answers as your business. If your rules say the call is urgent, we reach whoever is on call for you until we get a human. If it isn't, the message is in your inbox before you wake up.
Can you follow my own script?
Yes, and it's the part we spend the most time on. Before going live we agree on your greeting, the questions you want asked, what your team never says on the phone, and what counts as urgent enough to interrupt you. You can change any of it later by email.
Tell us how your phone rings today
Give us three things and we'll call you back with a straight answer: whether this makes sense for your business, what it would cost you, and when it could be live.
We call back within the hour, 24 hours a day, 365 days a year. Prefer to call us? (888) 555-0100.